This policy sets out how order adjustments, container inspections, cancellations, and refunds are handled for purchases made through Steel Conex Direct. Every container is listed with its size, condition, and configuration, and the terms below apply to all new, one-trip, and used units sold through the store. Order adjustments and inspections: Requests to change a container order should be sent before the unit is dispatched. Each container is inspected before it leaves our yard, and you may request photos of the specific unit ahead of delivery. Please report any difference from the listed condition, size, or configuration in writing. Cancellations and refunds: Orders may be cancelled before dispatch for a refund of the amount paid, less any non-refundable transaction fees. Once a container has been dispatched, cancellation terms are set out in the order confirmation. Refunds are issued to the original payment method after the request is verified. Delivery discrepancies: If a container arrives damaged, incomplete, or different from what was ordered, contact us within the window stated on your order confirmation, with photos and your order number. Our support team will review the report and confirm next steps in writing. Secure payment: Payments are processed through encrypted, secure payment providers. We do not store full card details on our servers.

For questions about a specific order, or to start a cancellation, refund, or delivery discrepancy request, contact our team directly and include your order number so we can locate your records quickly.